Frequently Asked Questions

Order Information

Can I change my order?
If the order hasn't been process yet, you can still change your order. If you want to change your order just send an email to

Can I order by phone?
Yes, we made our website user friendly to mobile devices so that it would be easier to order using phone.
How do I cancel my order?

If the order hasn't been process yet you can cancel your order, send an email to to request a cancellation on your purchase.
Well I receive an email regarding with my order?
Right after you've placed the order you'll receive a confirmation email.

How to put multiple products into the same order?

Just simply add it to cart, you can check out all of your orders in your shopping cart.

I want a refund on my order.
You can send an email to to request a refund, please refer to this link to check if you are eligible for a refund.

Payment & Delivery

What forms of payment does the shop have?
We accept Visa, Mastercard, AMEX, Discover and PayPal
How long does it take to ship my order?

It will take 1-2 week average to ship an order.

Card payment error?
Try to contact your bank and do the transaction again, if it still doesn't work please reach us at

How to use discount codes?
Once you're in the checkout page, you'll see a box that says 'Discount Code', that is where you put the discount code.
How to track my order?
You can track your order on our website, it's on the bottom part of the website, or just click this link